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Technical Support Request

Please provide the following information so our technical support staff can more easily diagnose and resolve the problem you are experiencing.

Contact Information

First Name:

Last Name:

Job Title:

Company Name:

Street Address:

Street Address (cont.):

City:

State/Province:

Zip/Postal Code:

Country:

Telephone:

Fax:

Email Address:

System Information

Operating System:

Are you connected to a Local Area Network (LAN)?
Yes No

Modem Speed:

Software Information

Version Number:

(Click Help | About... to see the version number.)

When did you encounter the problem? (Select any of the following options that apply)

While downloading the evaluation copy.
When installing the software.
While trying to generate reports.
When setting up the employees/evaluations.

Please describe the series of actions that were performed that caused the error/problem. (Example: When I tried enter the date 2-25-00, I received an invalid date message.)

Please describe exactly what error message you received.